Safety standards
A wellbeing website must make its limits clear
Public information can support understanding, but it cannot replace medical assessment, child protection or emergency care.
Public content standards
Reviewable
Health-related pages need sources, named author and reviewers, dates and revision history before publication.
Non-diagnostic
Pages describe daily-life signs and actions; they do not diagnose a young person.
Private reading
Ages 14–17 can read without registration or a teen profile. Under-14s are not direct service users.
No fear-based marketing
Urgent safety information is separated from commercial services.
Urgent help
Prioritise immediate safety
The numbers below apply only in mainland China. Elsewhere contact local emergency services or the nearest emergency department.
If someone may harm themselves or another person, is being abused, or cannot stay safe
Move near a safe adult. In mainland China call 120 for medical emergency help, 110 for police, or go to the nearest emergency department. 12356 provides psychological support and resource information; local hours vary.
The operator's contact number is not a crisis line
If the person causing harm is a caregiver or the first adult you told, contact a different safe adult, school leader, police or medical staff.